> ## Documentation Index > Fetch the complete documentation index at: https://docs.kashfy.site/llms.txt > Use this file to discover all available pages before exploring further. # Managing Appointments > Reschedule, cancel, mark attendance, and take notes on patient bookings Once appointments are in the system — whether booked by the AI or created manually — your staff manages them from the dashboard. ## Viewing appointment details Click any appointment in the list to open its detail panel. You'll see: * Patient name, phone number, and booking channel * Doctor assigned, date, and time * Current status * Any notes added by staff * Link to the full patient conversation (for WhatsApp and widget bookings) ## Updating appointment status The status of an appointment tracks where it is in the visit lifecycle. To update it, open the appointment and click the status dropdown. See [Appointment Statuses](/appointments/appointment-status) for a full breakdown of each status and when to use it. ## Rescheduling an appointment Click the appointment in the list to open its details. Select a new date and time from the available slots for the same doctor. Save the change. The appointment is updated instantly. The patient is not automatically notified — notify them manually via WhatsApp if needed. Rescheduling does not automatically send the patient a new confirmation message. If the booking came via WhatsApp, you can open the conversation and message them directly. ## Cancelling an appointment To cancel a booking, open it and select **Cancelled** from the status dropdown, or click **Cancel Appointment** if that button is available. Cancelled appointments do **not** count toward your plan's monthly booking quota. Only confirmed (non-cancelled) bookings are counted. ## Adding notes Your staff can add internal notes to any appointment. These notes are visible only to your team — not to patients. Use notes to record: * Special patient requests * Pre-visit instructions given * Follow-up actions needed ## Doctor view Doctors with access to the Kashfy doctor portal see a simplified version of this data — only their own appointments, with patient name and time. Doctors can update the status of their own appointments (e.g., marking a patient as arrived or completed). A reference for every appointment status. View the full patient record linked to a booking.