> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kashfy.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Read and review every AI conversation your clinic has had with patients via WhatsApp and the widget

Kashfy logs every conversation your AI agent has with patients — whether through WhatsApp or the website widget. The Conversations section gives your team full visibility into what was discussed and what actions the AI took.

## Viewing conversations

Navigate to **Dashboard → Conversations** to see a list of all patient conversations, sorted by most recent activity.

Each row shows:

* **Patient name** and phone number
* **Channel** (WhatsApp or widget)
* **Last message** preview
* **Last active** timestamp
* **Number of bookings** made in this conversation

Click any conversation to read the full chat.

## Conversation view

Inside a conversation, you see the full message-by-message exchange between the patient and the AI. You can see:

* Exactly what the patient asked
* Exactly what the AI responded
* Any appointments that were booked or cancelled as part of the conversation
* Timestamps for each message

<Info>
  Conversations are read-only from the dashboard — you cannot send messages or edit the AI's responses after the fact. If you need to follow up with a patient, message them directly on WhatsApp.
</Info>

## Filtering conversations

Use the filters at the top of the conversations list to narrow by:

* **Date range** — find conversations from a specific period
* **Channel** — WhatsApp only, widget only, or both
* **Doctor mentioned** — conversations that resulted in a booking with a specific doctor
* **Has bookings** — conversations that led to at least one appointment

## Why review conversations?

Reviewing AI conversations regularly helps you:

* **Catch gaps in the knowledge base** — if the AI says "I don't know" frequently about certain topics, add that info to the knowledge base or custom instructions
* **Spot misunderstandings** — if patients seem confused by the AI's responses, adjust the custom instructions
* **Audit AI behavior** — verify the AI is following your clinic's guidelines
* **Handle complaints** — if a patient is unhappy about how a conversation went, the log gives you full context

## The AI's conversation memory

The AI remembers the last **30 messages** from each patient's conversation history. This means:

* Within a session, the AI knows the full context of the discussion
* Returning patients who have a history will have that context available (up to 30 messages back)
* Very old messages beyond 30 may not be referenced by the AI

<Tip>
  If a patient complains that "the AI forgot something we discussed," it may be because the conversation exceeded 30 messages. This is the current limit of the AI's memory window.
</Tip>

<CardGroup cols={2}>
  <Card title="Patients" icon="users" href="/patients/overview">
    View patient records and their full booking history.
  </Card>

  <Card title="AI Agent" icon="robot" href="/ai-agent/overview">
    Understand how the AI handles conversations.
  </Card>
</CardGroup>