> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kashfy.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Control how Kashfy notifies you and your team about new bookings and important events

Kashfy can notify your team when important things happen — a new appointment is booked, a patient cancels, or an invoice is overdue. Configure notifications from **Dashboard → Settings → Notifications**.

## Notification channels

<AccordionGroup>
  <Accordion icon="bell" title="Browser push notifications">
    Receive notifications directly in your browser, even when the Kashfy dashboard tab is not in focus.

    To enable, click **Allow** when the browser prompts for notification permission. If you previously denied the permission, you'll need to re-enable it in your browser settings.

    Push notifications are **per device** — each team member enables them on their own device.
  </Accordion>

  <Accordion icon="smartphone" title="WhatsApp notifications">
    Receive a WhatsApp message on a designated number when key events occur. This is separate from your clinic's patient-facing WhatsApp number.

    Set a notification phone number in the notifications settings to receive these alerts.
  </Accordion>
</AccordionGroup>

## Notification events

Configure which events trigger a notification:

| Event                     | Description                                          |
| ------------------------- | ---------------------------------------------------- |
| **New booking**           | The AI successfully books an appointment             |
| **Cancellation**          | A patient cancels an appointment via the AI          |
| **New patient**           | A new patient contacts the clinic for the first time |
| **Invoice overdue**       | A billing invoice is past its due date               |
| **WhatsApp disconnected** | The WhatsApp session drops and needs re-linking      |

<Tip>
  Enable the **WhatsApp disconnected** notification so you can quickly re-link your WhatsApp if the session drops — minimizing downtime for your patients.
</Tip>

## Per-member notification preferences

Each team member can set their own notification preferences from **Dashboard → Settings → Personal**. For example, doctors may only want notifications for their own appointments, while owners may want all events.

## Appointment reminders (outbound)

Kashfy automatically sends WhatsApp reminder messages to **patients** the day before their appointment. This is configured separately and is not a notification to your team — it's a patient-facing feature.

See [AI Agent](/ai-agent/overview) for details on automatic patient reminders.

<CardGroup cols={2}>
  <Card title="Personal Settings" icon="user" href="/settings/clinic">
    Update your personal account preferences.
  </Card>

  <Card title="WhatsApp Setup" icon="message" href="/settings/whatsapp">
    Manage your WhatsApp connection.
  </Card>
</CardGroup>