> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kashfy.site/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Settings

> Manage your clinic's WhatsApp connection and messaging configuration

WhatsApp settings control how Kashfy connects to your clinic's WhatsApp number and how the AI behaves in those conversations.

## Accessing WhatsApp settings

Navigate to **Dashboard → Settings → WhatsApp** or **Dashboard → WhatsApp**.

## Connection status

The top of the page shows the current connection status:

| Status           | What to do                                  |
| ---------------- | ------------------------------------------- |
| **Connected**    | No action needed — AI is active             |
| **Disconnected** | Scan the QR code to reconnect               |
| **Connecting**   | Wait a moment for the handshake to complete |

For detailed steps on connecting or reconnecting, see [WhatsApp Setup](/ai-agent/whatsapp-setup).

## WhatsApp number

Once connected, your linked WhatsApp number is displayed. This is the number patients message to reach your AI agent.

To use a different WhatsApp number:

1. Disconnect the current number
2. Scan the QR code with the new number's WhatsApp app

## Message settings

<AccordionGroup>
  <Accordion icon="clock" title="Response delay">
    A small artificial delay between when a patient sends a message and when the AI responds. This makes the conversation feel more natural rather than instant.

    The default delay is 1–3 seconds. You can adjust or disable it.
  </Accordion>

  <Accordion icon="bell" title="Outbound reminders">
    Automatic WhatsApp reminder messages sent to patients the day before their appointment. Enable or disable this feature here.

    When enabled, every patient with an appointment tomorrow receives a WhatsApp message at a set time (configurable, default: 9:00 AM Cairo time).
  </Accordion>

  <Accordion icon="message-square-off" title="Out-of-hours behavior">
    Configure what the AI says when a patient contacts the clinic outside of working hours. Options include:

    * **Acknowledge and offer next available time** (default)
    * **Only acknowledge and ask them to try again** (if you don't want off-hours bookings)
  </Accordion>
</AccordionGroup>

## Best practices for WhatsApp continuity

* **Keep the linked phone charged and connected to the internet.** The WhatsApp session depends on the linked device maintaining connectivity.
* **Do not open WhatsApp on the linked phone.** If someone opens WhatsApp on the same number's device, it may terminate the Kashfy session.
* **Enable the "WhatsApp disconnected" notification** so you're alerted immediately if the session drops.

<CardGroup cols={2}>
  <Card title="WhatsApp Setup Guide" icon="message" href="/ai-agent/whatsapp-setup">
    Full step-by-step guide to connecting your number.
  </Card>

  <Card title="Notifications" icon="bell" href="/settings/notifications">
    Set up alerts for disconnections and new bookings.
  </Card>
</CardGroup>