> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kashfy.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Kashfy — contact the team, report issues, and find answers

The Kashfy support team is here to help with setup, technical issues, billing questions, and anything else related to your clinic's AI agent.

## Contact support

<CardGroup cols={2}>
  <Card title="Email Support" icon="mail" href="mailto:support@kashfy.site">
    [support@kashfy.site](mailto:support@kashfy.site) — for non-urgent questions, billing issues, and general help. We typically respond within 24 hours.
  </Card>

  <Card title="WhatsApp Support" icon="message" href="https://wa.me/201000000000">
    Message our support team directly on WhatsApp for faster responses during business hours (Saturday–Thursday, 9am–6pm Cairo time).
  </Card>
</CardGroup>

## What to include in your support request

To help us resolve your issue quickly, include:

* Your **clinic name** and the email address used to sign up
* A **description of the issue** — what you expected to happen vs. what actually happened
* The **date and time** when the issue occurred
* Screenshots or screen recordings if relevant (especially for AI conversation issues)
* Your **WhatsApp conversation** or appointment ID if the issue is specific to a booking

## Common issues & quick fixes

<AccordionGroup>
  <Accordion icon="wifi-off" title="WhatsApp disconnected">
    Go to **Dashboard → WhatsApp** and scan the QR code again with your clinic's phone. This re-establishes the session.

    If the QR code doesn't load, try refreshing the page or using a different browser.
  </Accordion>

  <Accordion icon="robot" title="AI stopped responding to patients">
    Check **Dashboard → WhatsApp** to verify the connection is active. If connected, check **Dashboard → Settings → Subscription** to ensure your subscription is not suspended.
  </Accordion>

  <Accordion icon="calendar-x" title="AI booked an incorrect time slot">
    Go to **Dashboard → Conversations** and find the conversation. Review what the patient asked and what the AI responded. If you find a recurring pattern, adjust the AI's custom instructions or doctor schedules to prevent it.

    To fix the incorrect booking, open the appointment and reschedule or cancel as needed.
  </Accordion>

  <Accordion icon="credit-card" title="Payment failed">
    Check with your bank that the card is enabled for online payments. Try again with the same card, or use a different card. If the problem persists, contact [support@kashfy.site](mailto:support@kashfy.site).
  </Accordion>

  <Accordion icon="eye-off" title="Widget not showing on website">
    Confirm the script tag is placed just before `</body>` in your HTML, that `data-clinic-id` is set to your actual Clinic ID, and that there are no JavaScript errors in your browser console.
  </Accordion>
</AccordionGroup>

## Feedback & feature requests

Have an idea for a feature or an improvement? We'd love to hear it. Email [support@kashfy.site](mailto:support@kashfy.site) with the subject line **Feature Request** and describe what you're looking for and why it would help your clinic.

Popular requests are tracked and prioritized on our [Roadmap](/updates/roadmap).