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Stay up to date with the latest improvements to Kashfy. Major updates are listed here with a summary of what changed and why.

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August 2026

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Patient Records Portal

Patients can now request a secure link to their appointment history directly through WhatsApp. The AI responds with a personal portal link at patients.kashfy.site/ar/[patient-id] — protected by a 4-digit PIN the patient sets on the spot.
  • Patient asks for records (“ممكن ملفي” / “my records”) and receives a secure link
  • Patient sets a 4-digit PIN via WhatsApp on first request
  • Link can be shared with any doctor; the doctor enters the PIN to access the records
  • Portal shows all appointments with dates, doctors, diagnoses, prescriptions, and symptoms
  • ?pin=XXXX URL parameter auto-verifies on load for one-tap sharing
  • Forgot PIN - patient sends “نسيت الكود” and sets a new 4 digits immediately
  • Brute-force protection: 5 wrong attempts trigger a 30-minute lockout
  • Sessions last 24 hours in the same browser after a correct PIN

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Doctor Portal - multi-clinic support

Doctors who consult at more than one clinic registered on Kashfy now see a clinic switcher in their sidebar. Switching clinics updates all sections - appointments, patients, and conversations - to reflect the selected clinic instantly. The previous behavior showed data from whichever clinic happened to load first, which was incorrect for multi-clinic doctors.

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August 2025

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AI agent improvements

  • Improved understanding of Egyptian dialect edge cases in appointment booking conversations
  • Better handling of multi-doctor requests (“بكرة في دكتورة نساء؟”)
  • Faster response time for availability queries

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Dashboard

  • New date range filter on the Appointments page
  • Appointment status updates now reflected in real time without page refresh
  • Improved mobile layout for the doctor schedule view

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July 2025

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Knowledge base

  • Knowledge base documents now indexed faster after upload (under 30 seconds for most PDFs)
  • Improved accuracy when the AI references uploaded PDFs in conversations

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Billing

  • Overage charges are now itemized separately on invoices
  • New payment retry flow for failed card transactions

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Widget

  • Widget chat panel now adapts correctly to RTL (Arabic) and LTR (English) in a single session
  • Reduced widget JavaScript bundle size by 40% for faster page load on clinic websites

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June 2025

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WhatsApp

  • Improved session stability — connections now persist longer without requiring re-linking
  • New “WhatsApp disconnected” notification to alert your team when the session drops

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AI agent

  • Added support for multi-branch availability queries (“فين الفرع اللي فيه دكتور كذا؟”)
  • The AI can now handle cancellation requests more reliably even when patients give vague references to their booking

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Team

  • Branch assignment for team members now works correctly for employees with multiple branch access

Roadmap

See what’s coming next.

Support

Report issues or suggest improvements.