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Kashfy’s AI agent is the core of the product. It’s the conversational AI that talks to your patients via WhatsApp and your website widget — booking appointments, answering questions, and handling cancellations automatically.

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What the AI can do

The AI checks your doctors’ live availability and offers open slots to the patient. When the patient picks a slot and confirms, the appointment is created instantly in the dashboard.
If a patient asks to cancel a booking, the AI finds their appointment and cancels it. The status updates automatically in the dashboard.
Patients can ask “when is Dr. Ahmed free?” or “do you have anything tomorrow morning?” and the AI will look up the schedule and respond with accurate, real-time availability.
The AI knows each doctor’s consultation fee and can share it when patients ask.
When patients ask for the clinic address or directions, the AI shares the address you have on file.
If you’ve uploaded PDF documents (price lists, service info, doctor profiles), the AI reads them and answers patient questions from that content.
The AI keeps track of the last 30 messages from each patient, so conversations feel continuous. A patient can reference a previous booking and the AI will understand the context.

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What the AI cannot do

  • Provide medical advice or diagnoses
  • Process payments
  • Access patient medical records or history outside of Kashfy
  • Send files or images to patients (it can receive images but does not process them as medical input)

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How the AI responds

The AI responds in Egyptian Arabic dialect by default. If a patient writes in English, it will switch to English automatically. The tone is friendly, helpful, and professional — like a well-trained clinic receptionist. You can customize the AI’s behavior and tone through Custom Instructions.

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Testing the AI

Before going live, test the AI from Dashboard → AI → Test Chat. This lets you simulate a patient conversation and see exactly how the AI responds based on your current clinic setup.
Test the AI every time you change your doctors’ schedules, fees, or custom instructions to make sure it responds as expected.

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The AI and your dashboard

Every action the AI takes — booking or cancelling an appointment — is immediately reflected in your dashboard. You don’t need to do anything. If you ever need to check a conversation, go to Dashboard → Conversations to see the full chat history.

Connect WhatsApp

Link your WhatsApp number so the AI can start responding to patients.

Knowledge Base

Upload documents so the AI can answer detailed questions.

Custom Instructions

Control the AI’s tone, focus, and behavior.

Website Widget

Add the AI to your website as a chat widget.