Skip to main content
Kashfy uses Kashier as its payment gateway, supporting Egyptian debit and credit cards. All transactions are in Egyptian Pounds (EGP).

​
Paying an invoice

When an invoice is due, you can pay it directly from the dashboard:
1

Go to Finance

Navigate to Dashboard → Finance and find the invoice with a Pending or Overdue status.
2

Click Pay

Click the Pay Now button next to the invoice.
3

Enter payment details

You’ll be redirected to the Kashier payment page. Enter your card details (card number, expiry, CVV).
4

Confirm payment

After successful payment, the invoice status updates to Paid and a receipt is available to download.

​
Supported payment methods

If you need to pay by bank transfer, contact support@kashfy.site to arrange a manual payment.

​
Payment security

All payments are processed through Kashier, a PCI-compliant Egyptian payment gateway. Kashfy does not store your card details — they are handled entirely by Kashier’s secure infrastructure.

​
Failed payments

If a payment fails (declined card, insufficient funds, network issue):
  1. The invoice remains in Pending or Overdue status
  2. You’ll see an error message from Kashier explaining the reason
  3. Retry with the same or a different card
Common reasons for failure:
  • Incorrect card details
  • Card not enabled for online payments (contact your bank to enable)
  • Insufficient balance
  • 3D Secure authentication not completed

​
Subscription auto-renewal

Subscriptions renew automatically at the end of each billing cycle. You will receive an email notification before the renewal date. If auto-renewal fails (e.g., card declined), the invoice moves to Overdue and you will need to pay manually from the dashboard.

​
Cancelling your subscription

To cancel your Kashfy subscription:
  1. Go to Dashboard → Settings → Subscription
  2. Click Cancel Subscription
Your clinic will remain active until the end of the current billing period. After that, the account moves to a read-only state — you can view past data but the AI agent will stop responding.
Cancelling your subscription does not delete your data. Your clinic profile, appointments, and conversation history remain accessible. If you reactivate later, everything will be as you left it.

Invoices

View and download billing invoices.

Plans

Review your current plan and booking quota.