When to use overrides
Adding an availability override
From Dashboard → Doctors, open a doctor’s profile and go to Availability Overrides:1
Click Add Override
Click the Add Override button in the doctor’s availability section.
2
Select the date
Pick the date (or date range) you want to block.
3
Choose the type
Select Full Day to block the entire day, or Custom Hours to block only a portion of the day.
4
Save
The override is active immediately. Any slot within the blocked period will no longer be offered by the AI.
What patients see
When a patient asks for availability and the doctor is blocked by an override, the AI simply skips those dates and offers the next available ones. The AI does not explain why those dates are unavailable — it just presents the open options.Existing bookings on overridden dates
Adding an override does not automatically cancel or move existing appointments. If a doctor already has booked appointments on the date you’re blocking, you need to handle those manually:- Go to Dashboard → Appointments
- Filter by the doctor and the affected date
- Reach out to patients to reschedule or cancel as needed
Removing an override
Go to Dashboard → Doctors → [Doctor Profile] → Availability Overrides and delete the override. The blocked slots become available again immediately.Recurring closures
For closures that happen every week on the same day (e.g., Friday), configure the regular schedule instead of using overrides — simply disable Friday in the doctor’s working hours. Overrides are best for non-recurring, one-off exceptions.Doctor Schedules
Set the regular weekly working hours.
Appointments
Manage bookings that exist on blocked dates.