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Your clinic profile is the foundation of the AI agent’s knowledge. The more complete and accurate it is, the better the AI performs when answering patient questions.

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Clinic profile fields

Navigate to Dashboard → Settings → Clinic to edit your clinic profile.
Enter your clinic name in both Arabic and English. The AI uses the Arabic name when speaking with patients and the English name for system labels in the dashboard.
Both language fields are required. If your clinic only operates in Arabic, you can duplicate the Arabic name in the English field.
Select your clinic’s primary specialty (e.g., dermatology, cardiology, general practice). This helps the AI contextualize conversations and answer specialty-specific questions appropriately.
The phone number patients can call if they prefer to speak with someone directly. The AI shares this when patients ask for a phone number.
Enter your clinic’s full street address and select your area from the list. When patients ask “where are you located?” the AI will share this information along with directions if available.If you have multiple locations, each branch can have its own address. See Branches below.
Set the days and hours your clinic operates. These are the outer limits — individual doctors can have narrower schedules within these hours.Example: Clinic open Saturday–Thursday 9am–9pm. Dr. Amira available Saturday–Tuesday 10am–2pm.
A short description of your clinic (in Arabic and English) that the AI can share with patients who ask general questions about what services you offer.

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Branches

If your clinic operates from more than one location, you can add multiple branches. Navigate to Dashboard → Settings → Clinic → Branches to add a new branch. Each branch has:
  • Its own name and address
  • Its own set of assigned doctors
  • Separate appointment tracking
When patients ask which branch to go to, the AI will help them based on which doctors are available at each location.

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Clinic readiness checklist

Kashfy shows a readiness checklist in the dashboard to help you complete your setup before going live. The checklist tracks:
The AI will not accept booking requests until all critical checklist items are complete. You can still test it in the Dashboard → AI test chat.

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What the AI says about your clinic

When a patient asks a question like “what’s your address?” or “do you have a cardiologist?”, the AI answers based on your clinic profile. To see exactly what context the AI has, go to Dashboard → AI → Test and ask a general question about your clinic.

Add Doctors

Add doctors and configure their schedules.

Connect WhatsApp

Link your clinic’s WhatsApp number.